Misawa Exchange extends refund policy amid COVID-19 pandemic

Misawa Exchange extends refund policy amid COVID-19 pandemic

by Satsuki Iwasawa
Army & Air Force Exchange Service Public Affairs

MISAWA AFB – For military shoppers who need to make a return but are hesitant to visit the Misawa Exchange during the COVID-19 pandemic, the Army & Air Force Exchange Service is extending its return policy. All purchases made since March 16, 2020, are eligible for returns through July 1, 2020. 

“While extensive preventive measures have been implemented at the Misawa Exchange to keep the military community safe, we understand that some shoppers may not feel comfortable going to a public place at this time,” said Exchange General Manager Kristine Cowley “Extending the return window gives military shoppers peace of mind.”

The extended return policy applies only to items purchased in brick-and-mortar Exchanges. Since items ordered online can be mailed back, there is no extended return policy for online orders.
 

 

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