COVID-19 Update: The Exchange keeping Yokota community safe with distance shopping

COVID-19 Update: The Exchange keeping Yokota community safe with distance shopping

by Vincent Lesesne
Army & Air Force Exchange Service Public Affairs

Yokota Air Base – The Army & Air Force Exchange Service is making sure Yokota Airmen and military families can get the critical products they need while maintaining physical distancing in a safe environment during the COVID-19 pandemic.

For contactless shopping, ShopMyExchange.com is always open. Authorized Exchange shoppers with installation access can use the buy online, pick up in store service to reduce contact with others while getting what they need. The Yokota Exchange will also be implementing curbside pickup in the near future.

Personnel on installations can get fresh meals at Yokota Exchange restaurant, which are carry-out only. Foot decals spaced 6 feet apart on the floor at stores and restaurants remind shoppers to keep a safe distance between themselves and others.

Reducing cash transactions in favor of MILITARY STAR®, credit or debit cards is limiting the need to handle cash, which can transmit bacteria and viruses. This protects both shoppers and associates, as do the acrylic shields recently installed at Exchange registers throughout the installation. The Exchange is also expediting the shipment of reusable, washable facemasks for all Yokota store associates. Associates awaiting the arrival of the masks are encouraged to make their own in accordance with the surgeon general’s guidelines

“The Exchange is honored to support the Yokota military community,” Yokota Exchange General Manager Julia Woods said. “As long as Airmen are serving us, the Exchange is serving them.”

Additional measures include thorough and frequent store cleanings, such as:

  • Disinfecting customer service and sales points multiple times daily at all facilities
  • Halting product sampling.
  • Routinely cleaning all facilities and restrooms.

At its restaurants, the Yokota Exchange has:

  • Increased handwashing frequency for associates.
  • Increased frequency of cleaning/disinfecting customer touchpoints.
  • Closed dining rooms at command request and is offering take-out only.
  • Removed condiments from dining rooms.
  • Eliminated use of personal cups.

For military school children overseas, the Exchange is providing grab-and-go meals, ensuring Warfighters’ children have nutritious meals while they learn remotely.

“The safety and well-being of Yokota shoppers and associates are our top priorities,” Woods said. “We are ‘family serving family.’”

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