Single patient satisfaction survey replacing separate service surveys
Medical beneficiaries across the services will soon all be filling out the same survey to note how satisfied they were with their care, according to the Landstuhl Regional Medical Center.
The Joint Outpatient Experience Survey (JOES) is replacing separate outpatient surveys formerly used by the services, allowing for a standardized customer service questionnaire to better evaluate patient satisfaction across all three military branches, LRMC said in a news release.
The rollout of the new survey began in April, replacing the Navy Patient Satisfaction Survey, according to the Defense Health Agency, and will be implemented at military medical facilities worldwide.
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