NEX Expands Price Match Policy to Now Include Major Online Retailers

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NEX Expands Price Match Policy to Now Include Major Online Retailers

by: Kristine M. Sturkie, Navy Exchange Service Command Public Affairs | .
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published: May 14, 2013

Virginia Beach, VA (NNS) -- The Navy Exchange (NEX) announced, May 13, that it has made a big change to its Price Match Policy.

The NEX will now match prices to Walmart.com, Target.com, Amazon.com, BestBuy.com, Sears.com, ToysRUs.com and BabiesRUs.com.

"We expanded our Price Match Policy to be more responsive to our customers," said Rear Adm. Robert J. Bianchi (Ret), chief executive officer, Navy Exchange Service Command (NEXCOM). "More people are shopping online for their purchases and we want to assure them that they can get the same price at their NEX, so we are now matching major online retailers."

The qualifying competitive online price may be presented on a mobile device such as a tablet computer or smartphone. If the price difference is $10 or less, the price will be matched on the spot. No proof is required. If the lower price on one of the online sites listed above is more than $10, the price may be verified by a NEX associate or supervisor.

As before, the NEX will continue to match the regular, everyday shelf price or advertised price in a local competitor's current advertisement. Customers should present the advertised price in the form of a printed advertisement or displayed on a mobile marketing device such as a tablet computer or smartphone.

The NEX also has a 14 day price guarantee, so if you find the identical item for less at the NEX within 14 days of the original purchase we will match the lower price. The same 14 day price guarantee applies to a local competitor's advertisement or at a qualifying on line retailer; the NEX will match the price.

Items already on layaway also qualify for a price reduction due to a competitor's lower price or the NEX 14-day price guarantee.

"This new and improved price match policy is the best in the retail business," said Tess Paquette, Senior Vice President, Chief Merchandising Officer, NEXCOM. "The NEX is the only retailer to match everyday shelf prices and major online retailers as well as offer the 14-day price guarantee. We want our customers to know they will find the products they need at the best possible price when they shop our stores. We are excited to offer this new policy which will help ensure that they do."

For details and more information about the price matching policy and all NEX policies, log onto
www.mynavyexchange.com/command/customer_service/price_match.html or stop in and speak with a NEX associate.

For more news from Navy Exchange Service Command, visit www.navy.mil/local/nexcom/.

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